FAQs

Battery Safety Warning:

Warning: Li-ion batteries may explode or burn due to improper use. Using these batteries for purposes not intended by the manufacturer, including outside a battery pack and/or without a BMS, may cause severe injury and damage. We are not responsible for any injuries caused by Li-ion batteries - use at your own risk!

All rechargeable batteries have inherent risks under any circumstance. Use caution with working with any rechargeable cells or rechargeable batteries, as they have dangerous charging characteristics and are known to explode or burn if mishandled. A purchaser and user of rechargeable batteries should educate themselves on rechargeable batteries, especially as to charging, discharging, assembly, and storage. We are not responsible for any damage caused by the misuse or mishandling of rechargeable cells or batteries. Friendly Reminders:

  • Don't use with device that does not have BMS or PCB protection.
  • Don't store loose in your pocket, backpack, purse, or etc. Always use a case or box for storage or to carry with you.
  • When not in use, always store your battery in a case or box in which battery were delivered with.
  • Misusing or mishandling Li-ion battery can cause a serious risk of personal injury or property damage.
  • If misused or mishandled, the battery may explode, burn, or case a fire.
  • Only use with proper protection circuitry.
  • Don't short circuit intentionally or unintentionally.
  • Stay away from metal or conductive objects to prevent short circuiting.
  • Don't use the battery if battery's wrapper or terminal insulator is damaged or torn.
  • Don't use if battery is showing any visible damage.
  • Don't over-charged or charged battery above the maximum voltage rating.
  • Don't over-discharged or exceed battery above the continuous discharge rating.
  • Don't modify, disassemble, puncture, cut, crush, or incinerate the battery.
  • Don't expose the battery to liquids or high temperatures.
  • Don't use force to install the battery in any way.
  • Only use the battery within manufacturer’s specification.
  • Store the battery at a safe place where the pet/child can't reach.
  • Always charge the battery in or on a fire-proof surface and never leave battery charging unattended.
  • Only use a proper smart charger to charge the battery.

  • Please fully charged the battery before first use. The charging time may vary, depends on the charger you have (may need from 4 to 12 hours). If your charger has a capacity indicator, it is normal that the first bar or first 20% to 25% would take the longest time to be charged.

  • Always use the batteries that are same brand, same model, and same condition. Don't mix and match with other batteries.
  • Immediately stop using the battery if any abnormal appearance occurs.
  • It is your responsibility to make sure that your charger or device is functional.
  • If exposed to battery electrolyte, flush with water immediately and/or immediately contact a physician or emergency services.
  • Don't throw away in trash; please properly recycle or dispose the battery.

By purchasing all products from our store, you agree that we make no warranties with respect to the goods sold on our website, including any warranty of merchantability or warranty of fitness for a particular purpose, whether express or implied by law, course of dealing, course of performance, usage of trade or otherwise. Buyer acknowledges that it has not relied upon any representation or warranty made by seller, or any other person on the seller's behalf. If purchasing for resale, buyer assumes all responsibility and agrees to forward all notifications and warnings to the purchaser.

SHIPPING & HANDING:

WHEN WILL YOU SHIP MY ORDER?

  • All orders are subject to a 1-3 business days handling period before shipment. We do not ship Saturdays, Sundays, or holidays.

WHEN WILL MY ITEMS ARRIVES?

  • Orders will be shipped via USPS or UPS depends on the carrier you choose.
  • Orders should be received within 1-7 business days in average depends on your location and the service you choose.
  • For more details, please visit our shipping information page.

RETURNS:

WHAT IS YOUR RETURN POLICY?

  • Our return policy is 30 days from the date of delivery. 
  • For more details, please visit our return information page.